Privacy & Security

Privacy Policy

At 247 Doctor, we are committed to protecting your privacy and securing your personal health information. Our comprehensive privacy policy outlines how we collect, use, and safeguard your data across our HomeVisit + Telehealth platform.

Last updated: January 2025
Medical Network

Live now, On demand + Telehealth

Our privacy commitments extend across all our healthcare services - from live doctor availability to on-demand home visits and secure telehealth consultations. Your trust in our Medical Network is paramount to delivering quality healthcare when you need it most.

Information We Collect

Personal Information

  • Name, email address, phone number, and date of birth
  • Home address and location data for home visit services
  • Medicare number and health insurance information
  • Emergency contact details

Health Information

  • Medical history, symptoms, and health conditions
  • Prescription and medication information
  • Appointment records and consultation notes
  • Telehealth session recordings (with consent)

Technical Information

  • Device information and IP address
  • Location data when using our map services
  • App usage patterns and preferences
  • Communication logs for customer support

How We Use Your Information

Healthcare Services

  • Facilitating home visits and telehealth consultations
  • Matching you with appropriate healthcare professionals
  • Managing appointments, prescriptions, and referrals
  • Providing real-time doctor tracking and availability

Platform Operations

  • Processing payments and insurance claims
  • Improving our services and user experience
  • Sending important service updates and notifications
  • Ensuring platform security and preventing fraud

Legal Compliance

  • Meeting healthcare regulatory requirements
  • Responding to legal requests and court orders
  • Protecting rights and safety of users
  • Maintaining accurate medical records

Information Sharing

Healthcare Providers

  • Doctors, nurses, and medical staff providing your care
  • Pharmacies for prescription fulfillment
  • Specialist doctors for referrals
  • Emergency services when necessary

Service Providers

  • Payment processors for secure transactions
  • Technology partners for platform operations
  • Analytics providers for service improvement
  • Customer support and communication services

Legal Requirements

  • Government health authorities as required by law
  • Law enforcement agencies when legally obligated
  • Court orders and legal proceedings
  • Public health emergencies and safety concerns

Data Security

Technical Safeguards

  • End-to-end encryption for all health data
  • Secure cloud storage with regular backups
  • Multi-factor authentication for access
  • Regular security audits and vulnerability testing

Access Controls

  • Role-based access permissions for staff
  • Audit logs for all data access activities
  • Regular staff training on privacy protocols
  • Secure device management for healthcare providers

Compliance Standards

  • HIPAA compliance for health information protection
  • Australian Privacy Principles (APP) compliance
  • ISO 27001 information security standards
  • GDPR compliance for international users

Your Privacy Rights

Access and Control

  • View and download your personal health information
  • Request corrections to inaccurate data
  • Delete your account and associated data
  • Opt-out of non-essential communications

Data Portability

  • Export your health records in standard formats
  • Transfer data to other healthcare providers
  • Request physical copies of medical records
  • Share specific information with family members

Consent Management

  • Withdraw consent for data processing
  • Manage communication preferences
  • Control location sharing settings
  • Opt-out of research and analytics

Data Retention

Medical Records

  • Consultation records: 7 years minimum
  • Prescription history: 2 years minimum
  • Appointment records: 2 years minimum
  • Emergency contact information: Duration of account

Account Information

  • Personal details: Duration of account plus 1 year
  • Payment information: 7 years for tax purposes
  • Communication logs: 3 years maximum
  • Location data: 90 days unless longer retention required

Deletion Policy

  • Automatic deletion after retention periods
  • Secure data destruction methods
  • Compliance with legal requirements
  • User-requested deletions processed within 30 days

Questions About Privacy?

If you have questions about this privacy policy or how we handle your personal health information, our privacy team is here to help. We're committed to transparency and protecting your rights.

Privacy Hotline

Speak with our privacy officer

1800-PRIVACY

Secure Email

Encrypted communication

privacy@247doctor.com.au

Policy Updates

We review and update this privacy policy regularly. Users will be notified of significant changes via email and through our platform notifications. Continued use of our services constitutes acceptance of any updates.