Privacy Policy
At 247 Doctor, we are committed to protecting your privacy and securing your personal health information. Our comprehensive privacy policy outlines how we collect, use, and safeguard your data across our HomeVisit + Telehealth platform.
Live now, On demand + Telehealth
Our privacy commitments extend across all our healthcare services - from live doctor availability to on-demand home visits and secure telehealth consultations. Your trust in our Medical Network is paramount to delivering quality healthcare when you need it most.
Information We Collect
Personal Information
- Name, email address, phone number, and date of birth
- Home address and location data for home visit services
- Medicare number and health insurance information
- Emergency contact details
Health Information
- Medical history, symptoms, and health conditions
- Prescription and medication information
- Appointment records and consultation notes
- Telehealth session recordings (with consent)
Technical Information
- Device information and IP address
- Location data when using our map services
- App usage patterns and preferences
- Communication logs for customer support
How We Use Your Information
Healthcare Services
- Facilitating home visits and telehealth consultations
- Matching you with appropriate healthcare professionals
- Managing appointments, prescriptions, and referrals
- Providing real-time doctor tracking and availability
Platform Operations
- Processing payments and insurance claims
- Improving our services and user experience
- Sending important service updates and notifications
- Ensuring platform security and preventing fraud
Legal Compliance
- Meeting healthcare regulatory requirements
- Responding to legal requests and court orders
- Protecting rights and safety of users
- Maintaining accurate medical records
Information Sharing
Healthcare Providers
- Doctors, nurses, and medical staff providing your care
- Pharmacies for prescription fulfillment
- Specialist doctors for referrals
- Emergency services when necessary
Service Providers
- Payment processors for secure transactions
- Technology partners for platform operations
- Analytics providers for service improvement
- Customer support and communication services
Legal Requirements
- Government health authorities as required by law
- Law enforcement agencies when legally obligated
- Court orders and legal proceedings
- Public health emergencies and safety concerns
Data Security
Technical Safeguards
- End-to-end encryption for all health data
- Secure cloud storage with regular backups
- Multi-factor authentication for access
- Regular security audits and vulnerability testing
Access Controls
- Role-based access permissions for staff
- Audit logs for all data access activities
- Regular staff training on privacy protocols
- Secure device management for healthcare providers
Compliance Standards
- HIPAA compliance for health information protection
- Australian Privacy Principles (APP) compliance
- ISO 27001 information security standards
- GDPR compliance for international users
Your Privacy Rights
Access and Control
- View and download your personal health information
- Request corrections to inaccurate data
- Delete your account and associated data
- Opt-out of non-essential communications
Data Portability
- Export your health records in standard formats
- Transfer data to other healthcare providers
- Request physical copies of medical records
- Share specific information with family members
Consent Management
- Withdraw consent for data processing
- Manage communication preferences
- Control location sharing settings
- Opt-out of research and analytics
Data Retention
Medical Records
- Consultation records: 7 years minimum
- Prescription history: 2 years minimum
- Appointment records: 2 years minimum
- Emergency contact information: Duration of account
Account Information
- Personal details: Duration of account plus 1 year
- Payment information: 7 years for tax purposes
- Communication logs: 3 years maximum
- Location data: 90 days unless longer retention required
Deletion Policy
- Automatic deletion after retention periods
- Secure data destruction methods
- Compliance with legal requirements
- User-requested deletions processed within 30 days
Questions About Privacy?
If you have questions about this privacy policy or how we handle your personal health information, our privacy team is here to help. We're committed to transparency and protecting your rights.
Privacy Hotline
Speak with our privacy officer
1800-PRIVACY
Secure Email
Encrypted communication
privacy@247doctor.com.au
Policy Updates
We review and update this privacy policy regularly. Users will be notified of significant changes via email and through our platform notifications. Continued use of our services constitutes acceptance of any updates.